Will I be charged again for my pledge?
Nope! You will only be charged if you add new items to your order.
Last updated: April 22, 2021 22:08
I over-pledged what can i do?
Thats ok! You can adjust your pledge with your credit and add other fun things you may have wanted! You won’t be charged by this when you checkout.
Last updated: April 22, 2021 22:09
I missed out on the items i wanted during the kickstarter...what should i do?
Thats no problem! You can use the pre-order shop to grab anything you may have missed out on. If you’re a backer these will be added to your pledge at the cost of the items.
Last updated: April 22, 2021 22:10
When will my items ship?
That depends on what you’ve ordered! Bags and wallets will be shipping out around September and any add ons you selected will be going with them around the same time. Keychains, enamel pins, stickers and prints will be going out around june/july as manufacturing isnt as long for these items. These will only be shipped early if you didn’t get a bag or a wallet!
Last updated: April 22, 2021 22:13
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.